Contact Us
Read our FAQs
Check out our FAQs section - designed to help you make the most of your visit, see if you can find an answer to your question before contacting us below.
Booking & General Enquiries
Our helpful team is on hand to deal with all enquiries via email at info@chillfactore.com or on the phone: 0161 749 2222.
Chill Factore Address
Chill Factore
Beyond, 7 Trafford Way
Trafford City
Manchester
M41 7JA
(When searching using Sat Navs we recommend using M17 8DD)
Corporate Group Enquiries & Bookings
To enquire about Group booking or Corporate Events, please email groups@chillfactore.com and we will respond to your email as soon as possible.
School Enquiries & Bookings
To enquire about school trips, please email schools@chillfactore.com and we will respond to your email as soon as possible.
Conference & Meeting Room Hire
To enquire about Conference Facilities or Meeting Room Hire, please email groups@chillfactore.com and we will respond to your email as soon as possible.
Guest Feedback
We would love to know what you think. What are we doing that is great or what can we improve on? Please let us know how we can make your visit an enjoyable one.
Email us at: info@chillfactore.com
Complaints
We want you to have an amazing time at Chill Factore. We know that sometimes things go wrong. We can usually put things right during your visit, so please talk to a member of our team if you are unhappy. If we don’t manage to sort things out for you there and then, we have a Complaints Procedure which we’d encourage you to use, so that the issue can be resolved for you.